Feature

Let customers cancel their Shopify order before it ships

A customer who changes their mind ten minutes after checkout is cheaper to refund now than to ship, receive back, and restock later. BeforeShip lets customers cancel themselves — but only in the window you allow, before the warehouse starts.

Why self-serve cancel saves money

• No return shipping and no restocking labour.
• Fewer chargebacks from customers who couldn’t reach you in time.
• Fewer tickets — “please cancel my order” is one of the most common pre-ship emails.

How BeforeShip works

1. Customer checks out. BeforeShip places a native Shopify fulfillment hold for the window you choose (default 2 hours).
2. Customer self-serves. From their order status page they can fix the shipping address or phone, change quantity, add or remove items, swap a variant, or cancel.
3. Documents update. The branded invoice PDF and packing slip regenerate after every change; the invoice number stays the same.
4. Window closes. When time runs out — or packing starts — edits lock and the hold releases to your normal fulfillment flow.

Customers never see the name “BeforeShip” — everything carries your store’s branding.

You stay in control

You set the window length. Once it closes or packing starts, the cancel button disappears. Orders outside the window go through your normal support process. Before cancelling, customers can also simply fix the problem instead — wrong size, wrong address — with an edit. Related: cancel before fulfillment, the operational guide.

Pricing

Free: 100 paid online orders (lifetime). Starter: $99/year (or $15/month) for 1,000 orders per month. Unlimited: $499/year (or $79/month), uncapped. Every plan has the same features — only the order cap differs.