Feature

Let customers edit their shipping address after checkout

Shopify doesn’t let customers change their own shipping address once an order is placed. Every typo becomes a support email, a manual edit in admin, or — worst case — a package sent to the wrong place and a reship on your dime. BeforeShip gives customers a short, safe window to fix it themselves.

The problem with wrong addresses

• Typos in street numbers, apartment/unit missing, old address autofilled by the browser.
• Wrong phone number, so the courier can’t reach the customer.
• Support has to catch the email before the warehouse picks the order — a race you often lose.

What customers can change

• Full shipping address (street, unit, city, region, postcode)
• Phone number for delivery
• Plus quantity, add/remove items, and variant swaps — the same window covers all of them

How BeforeShip works

1. Customer checks out. BeforeShip places a native Shopify fulfillment hold for the window you choose (default 2 hours).
2. Customer self-serves. From their order status page they can fix the shipping address or phone, change quantity, add or remove items, swap a variant, or cancel.
3. Documents update. The branded invoice PDF and packing slip regenerate after every change; the invoice number stays the same.
4. Window closes. When time runs out — or packing starts — edits lock and the hold releases to your normal fulfillment flow.

Customers never see the name “BeforeShip” — everything carries your store’s branding.

Why a window, not open-ended edits

Unlimited edits collide with picking and packing. A merchant-set window (default 2 hours from payment) plus a native Shopify hold means the warehouse never ships an order that’s still changing. When packing starts, edits lock automatically. Read more on choosing a window length and how fulfillment holds work.

Pricing

Free: 100 paid online orders (lifetime). Starter: $99/year (or $15/month) for 1,000 orders per month. Unlimited: $499/year (or $79/month), uncapped. Every plan has the same features — only the order cap differs. See full pricing.