Guide

How to change the shipping address on a Shopify order

Published 13 October 2026 · BeforeShip

A customer emails: “I put the wrong address!” Here’s how to fix it in Shopify — and how to stop these emails from reaching you at all.

As a merchant: edit the address in Shopify admin

1. Open Orders and select the order.
2. In the Shipping address card, click the edit (pencil) option.
3. Update the fields and save.
4. If a shipping label was already bought, void it and buy a new one.
5. Re-send or re-print any invoice or packing slip that shows the old address.

This only works if you catch it before the order is fulfilled. Once it ships, you’re into carrier intercepts or reships.

Can customers change it themselves?

Not by default. Shopify gives customers no way to edit the address after checkout — they must contact you. That’s why address emails pile up in the first hour after orders.

Let customers fix it before you ship

An app like BeforeShip adds a self-serve edit on the order status page for a window you choose (default 2 hours), and holds fulfillment natively in Shopify so nothing ships mid-change. The invoice and packing slip regenerate automatically. See how customer address edits work.

After it ships

Contact the carrier for an address correction or intercept (fees vary), or wait for return-to-sender and reship. Prevention is far cheaper — see preventing wrong-address shipments.