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Frequently asked questions
BeforeShip is a Shopify app for pre-fulfillment order edits and regenerating branded invoice + packing slip PDFs. Contact: support@beforeship.org.
What is BeforeShip?
BeforeShip is a Shopify app. Shoppers can change shipping address or phone, or cancel, in a short window before packing starts. Merchants get regenerating branded invoice and packing slip PDFs after every change.
Who is it for?
Shopify merchants. Shoppers never create a BeforeShip account and never see the name BeforeShip on the store-facing experience.
What is included on every plan?
Same features on Free, Starter, and Unlimited: address/phone edit, cancel before ship, branded invoice PDFs, and packing slip PDFs that regenerate after changes. Plans differ only by paid online order caps. There are no paywalled tools.
How does the edit window work?
After checkout, shoppers get a merchant-controlled window to fix shipping address or phone, or to cancel. When the window ends or packing starts — whichever comes first — edits lock.
Do invoice and packing slip PDFs regenerate?
Yes. After an address or phone change, the branded invoice and packing slip PDFs regenerate so warehouse documents match the current order.
How does pricing work?
Caps only; features are the same on every plan.
- Free — $0 · 100 paid online Shopify orders lifetime
- Starter — $99/year or $15/month · 1,000 paid online orders per calendar month
- Unlimited — $499/year or $79/month · no order cap
Do POS orders count?
No. POS orders do not count toward plan caps and are not a product surface.
How do I get support?
Email only: support@beforeship.org.