Feature
Post-purchase order editing for Shopify
Most order changes happen in the first hour after checkout: wrong size, forgot an item, typo in the address. BeforeShip turns those emails into self-serve edits that land before your team ever picks the order.
Edits customers can make
| Edit | Included |
|---|---|
| Shipping address & phone | Yes |
| Change quantity | Yes |
| Add or remove items | Yes |
| Swap variant (size / colour) | Yes |
| Cancel order | Yes |
| Branded invoice + packing slip regenerate | Yes |
Every plan includes every edit type — plans differ only by order volume.
How BeforeShip works
- Customer checks out. BeforeShip places a native Shopify fulfillment hold for the window you choose (default 2 hours).
- Customer self-serves. From their order status page they can fix the shipping address or phone, change quantity, add or remove items, swap a variant, or cancel.
- Documents update. The branded invoice PDF and packing slip regenerate after every change; the invoice number stays the same.
- Window closes. When time runs out — or packing starts — edits lock and the hold releases to your normal fulfillment flow.
Customers never see the name “BeforeShip” — everything carries your store’s branding.
Free for your first 100 orders. Same features on every plan.
Install BeforeShipWhat BeforeShip doesn’t do
BeforeShip is focused on the pre-ship window. It isn’t a shipment tracking, returns, or inventory tool, and it doesn’t run post-purchase upsell offers. If you need those, pair it with a dedicated app. See the neutral order edit apps comparison.
Pricing
Free: 100 paid online orders (lifetime). Starter: $99/year (or $15/month) for 1,000 orders per month. Unlimited: $499/year (or $79/month), uncapped. Every plan has the same features — only the order cap differs.
FAQ
What is post-purchase order editing?
It lets customers change an order after checkout — address, items, quantity, variant — without contacting support, usually within a short window before fulfillment.
Can customers swap sizes after ordering on Shopify?
With BeforeShip, yes: customers can swap a variant during the edit window from their order status page.
Do all plans include quantity and variant edits?
Yes. All plans have the same features; only the order cap differs.
Does BeforeShip do upsells?
No. BeforeShip focuses on edits, cancels, and documents before shipping.
Shoppers fix the address, swap a variant, or cancel — before it ships. Invoices and packing slips stay correct. Free for your first 100 orders.
Install BeforeShip