Free tool
Shopify wrong-address email templates (free generator)
Fill in the fields, copy the email. Works for Shopify Inbox, Gmail, Gorgias, or any helpdesk.
Tips
- Always ask for the apartment/unit number. It’s the most common missing field.
- Change the address in Shopify and in your 3PL or label tool.
- Re-send the invoice if it shows the old address.
Tired of sending these? Let customers fix the address themselves before it ships. See also how to change a shipping address in Shopify and the edit window calculator.
FAQ
What should I reply when a customer gives the wrong address?
Confirm the full new address including unit number, update it in Shopify and your 3PL before fulfillment, then confirm by email.
What if the order already shipped?
Ask the carrier to redirect, or reship when it’s returned.
Shoppers fix the address, swap a variant, or cancel — before it ships. Invoices and packing slips stay correct. Free for your first 100 orders.
Install BeforeShip